RU Express

Frequently Asked Questions

What is RU Express?

RU Express is the official university debit account. It offers a convenient cash-free alternative that allows students, faculty and staff to use their RUconnection ID card like a debit card. RU Express is administered in both the Rutgers Camden and New Brunswick/Piscataway campuses. Over 100 on-campus and off-campus locations are accessible through the swipe of your university RUconnection ID card.

The RUconnection ID Card is the official photo identification card issued to students, faculty, staff and guests on all Rutgers University campuses. This unified photo ID card serves as the primary form of identity verification throughout the university.

Can I make a deposit in person?

No.  In general, deposits must be made online.

What if I don't spend all of my money?

There are no automatic refunds. Instead, balances will continue to roll over from semester to semester, year after year.  (Note: balances not being used due to the pandemic will not be lost and will be available in the Fall 2021 semester.)

What if my card is lost/stolen?

Suspend the card immediately at RU Express Online to avoid unauthorized use of your account.

Report lost/stolen cards immediately to the RU Express/Board Plan Office in New Brunswick or to the IMPACT Booth in the Camden Campus Center. The university’s liability limit for unauthorized use on lost/stolen cards is $50.

Can I withdraw cash from my card?

No.  Funds deposited to the account must be expended by performing sales transactions. RU Express funds may not be utilized to pay for any term bill charges.

Will my account ever be closed?

RU Express accounts showing no cardholder activity after 18 months will be closed and funds residing in the account will be forfeited.

A card holder may request a refund of their funds only if they have  graduated, withdrawn, or dismissed from the university. Funds must be at least $5 to qualify for a refund.

Request a refund online. Written request forms must be submitted to the RU Express/Board Plan Office. Proof of withdrawal or dismissal is required. Student Accounting Services will determine entitlement to a refund check based on financial obligations to the university. Checks will be mailed to the permanent address indicated on the student record.

How do I receive a refund?

RU Express funds roll over from semester to semester, year after year and may not be withdrawn as long as the student is still attending the university.

If however, the student has graduated, has withdrawn, or has been dismissed from the university, he or she may request a refund of the remaining balance as long as the balance is $5 or more by completing the online refund request form.

If you have not officially graduated or withdrawn (or have not been officially dismissed) at the time in which we receive your request, your request will be denied.